Legacy systems with no clear owner
Departmental tools built years ago, still essential, and understood by very few people.
Industry
Government and Public Sector
Digital services, case management and information governance for public bodies operating under scrutiny and constrained budgets.
Common requests
- Citizen request and application handling
- Freedom of information case tracking
- Grant and licence administration
- Internal approval and delegation workflows
- Records retention and disposal
Public sector organisations carry obligations that private organisations do not: statutory service standards, records requirements, freedom of information duties and public accountability for spend. Technology decisions therefore have to be defensible as well as effective. Avanteria works with public bodies on citizen-facing digital services, internal case handling and the information governance that underpins both, favouring configuration over custom development so solutions remain affordable across budget cycles.
Challenges
What organisations in this sector are dealing with
Records and disclosure obligations
Retention, classification and disclosure requirements that manual processes struggle to meet consistently.
Constrained budgets and procurement cycles
Investment decisions that must survive scrutiny and deliver within defined funding periods.
Accessibility as a legal requirement
Public-facing services that must meet accessibility standards, not merely aspire to them.
Microsoft capabilities
What we typically build here
Citizen self-service portals
Power Pages applications for requests and status tracking with tested permission models.
Case management
Dynamics 365 or Dataverse case handling with routing, service levels and audit history.
Information governance
Classification, retention and disposal aligned to statutory obligation.
Internal collaboration
SharePoint and Teams with structure that survives reorganisation.
Solution patterns
Shapes that recur in this sector
Unified case model
One case record and status vocabulary across departments, with department-specific assessment steps.
Authenticated citizen portal
Submission and status tracking without a telephone call.
Evidenced records handling
Retention applied by policy and demonstrable on request.
Governance considerations
What has to be right before anything goes live
These are the constraints we design against in this sector. They are established during discovery rather than discovered during assurance.
- Accessibility conformance verified before public release
- Retention schedules mapped to statutory obligation
- Disclosure and redaction handled by defined process
- Audit history sufficient for public scrutiny
- Data residency confirmed for all processing
Solution scenarios
Patterns we apply in this sector
AI-assisted policy document quality control
An agent that checks drafted policies and procedures against house style, mandatory clauses and approval requirements before they reach review.
SharePoint document management modernisation
Migration from unstructured file shares to governed SharePoint document libraries with metadata, retention and search that works.
Customer stories in this sector
Customer story
Consolidating departmental case handling for a public body
Several departmental case processes consolidated onto one Dataverse case model with a citizen-facing portal and defensible records handling.
Related solutions
Related services
Related insights
Modern Work
Stopping SharePoint sprawl before it becomes unmanageable
Sprawl is a lifecycle problem. Provisioning standards, ownership and expiry do more than any clean-up project.
Delivery
Choosing configuration over code, and knowing when not to
Configuration is cheaper to build and far cheaper to maintain, until the requirement genuinely exceeds the platform. A practical test for the boundary.
Modern Work
Intranets people return to
Launch traffic is easy. Sustained use comes from tasks, ownership and content operations rather than from design.