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Microsoft Copilot and AI

Knowledge and Retrieval Solutions

Content curation, metadata design and retrieval engineering so grounded answers stay accurate as content changes.

Technologies

  • SharePoint Online
  • Copilot Studio
  • Azure AI Search
  • Microsoft Purview

When a grounded assistant gives a wrong answer, the model is usually working correctly and the source document is wrong. We fix the corpus, not the prompt.

Business outcomes

Answers you can verify

Every response cites the document it came from.

Quality that holds

Ownership and review cycles stop the estate decaying again.

Gaps found from real demand

Unanswered questions drive the content backlog.

Capabilities

Content audit and curation

Scenario-scoped review, duplicate retirement and ownership assignment.

Metadata and taxonomy

Structure that makes retrieval precise and governance enforceable.

Retrieval engineering

Chunking strategy, ranking and permission-trimmed search.

Evaluation sets

Representative questions with agreed answers, run on every change.

How we deliver it

  1. Assess

    Evaluate data readiness, permissions, licensing and candidate scenarios against value and feasibility.

  2. Prepare

    Curate content, review permissions, assign ownership and establish the governance position.

  3. Pilot

    Build and evaluate with a cohort whose daily work matches the scenarios, measured against a baseline.

  4. Scale

    Extend to further scenarios with champions, enablement and a standing content backlog.

  5. Operate

    Monitor quality, review gaps weekly and maintain grounding sources on a fixed cadence.

Next step

Considering Knowledge and Retrieval Solutions?

We will give you an honest view of the effort involved, the prerequisites and the risks, before anyone signs anything.

Talk to an expert Solutions