Behaviour that changes
Interventions targeted at specific actions, not general awareness.
Behaviour, not attendance
Adoption and Change
Stakeholder engagement, communication, training and adoption programmes measured by what people actually do.
Change activity is planned from design rather than added at testing, targeted at specific behaviours, and measured by whether those behaviours changed.
Outcomes
What this family is for
Resistance addressed early
Concerns surfaced during design when they can still shape the solution.
Value that persists
Reinforcement continuing well past go-live.
How it runs
The shape of an engagement
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Assess
Who is affected, how, and what each group needs.
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Plan
Communication, enablement and champion approach.
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Deliver
Role-based enablement close to the point of need.
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Reinforce
Measurement, follow-up and continued support.
Services
All 7 adoption and change services
Stakeholder Engagement
Structured identification, mapping and engagement of the people whose support determines success.
Change Management
Behaviour-focused change management planned from design and measured by what people do.
Communication Planning
Audience, message, channel and cadence planned so communication reaches people rather than broadcasts at them.
Training
Role-based, task-focused enablement delivered close to the point of need.
Adoption Programmes
Sustained adoption activity with measurement, reinforcement and intervention where uptake lags.
Champion Networks
Identifying, enabling and supporting advocates in each function with time genuinely allocated.
Usage Analytics
Measurement of what people actually do with the solution, feeding intervention rather than reporting alone.