Agreed definitions with owners
Each core measure has a written definition and a named business owner.
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Move from AI experiments to governed, measurable Copilot and agent capability across Microsoft 365, Dynamics 365 and Power Platform.
Sales, service, field operations and customer data on a platform your teams will use, with the data quality that makes it dependable.
Apps, automation, portals and analytics delivered quickly, inside a platform model that keeps ownership and data boundaries under control.
Cloud platform, migration, integration, Microsoft Fabric analytics and the Microsoft security stack, designed as an operating model rather than a diagram.
Collaboration, content, intranet and employee experience with the information architecture and governance that keep them working.
Independent assessment, roadmapping and business-case support that turn ambition into a sequenced, fundable plan.
Solution, data, integration and security architecture with the decisions written down so the solution can be owned later.
Agile delivery, configuration, low-code development, migration and integration, released through a controlled path.
Functional, integration, acceptance, security and performance testing that produces artefacts you can review.
Stakeholder engagement, communication, training and adoption programmes measured by what people actually do.
Application support, platform administration, monitoring, incident management and a funded enhancement backlog.
Public and financial
Commercial and industrial
Who we are, how we work and how to join us.
Legal and standards
Multi-Entity Retail Group ยท Retail and Consumer
Several operating entities moved from separate extracts to one governed semantic model with owned definitions.
Technologies
Outcome themes
Delivery approach
Workshops with entity and group finance to agree measures, owners and legitimate variants.
Lakehouse structure, ingestion patterns, conformed dimensions and security model.
Pipelines, conformed dimensions, semantic model and certified reports built iteratively by subject area.
Reconciliation against existing entity reporting, with differences explained rather than adjusted away.
Definition change process, capacity governance and usage-based report retirement.
Outcomes
Each core measure has a written definition and a named business owner.
Published figures can be traced to source through documented lineage.
Monthly packs are generated from the model rather than assembled from extracts.
Legitimate entity variants are modelled explicitly instead of being overridden.
Lessons learned
Every engagement produces something worth carrying forward. These are the points that mattered most in this one.
Related capabilities
Customer story
Several departmental case processes consolidated onto one Dataverse case model with a citizen-facing portal and defensible records handling.
Customer story
Automated claims intake classification, document completeness checking and handler assistance, with explicit human decision points.
Customer story
A grounded internal assistant, including the content preparation that makes the answers trustworthy.